WHAT WE DO

The Ga Central Municipal Assembly (GCMA) on June 27, 2025 conducted a training program for its revenue staff on revenue mobilization and customer relation. This initiative is a testament to the Assembly's commitment to building the capacity of its staff and improving service delivery. The training brought together 47 revenue collectors from the Assembly. The program was facilitated by the Municipal Finance Officer, Municipal Internal Auditor, and Human Resource Manager, who shared their expertise and experience with the participants. The training covered a range of topics, including revenue collection, customer service, and customer relations. Participants learned about the importance of revenue collection and how it impacts the Assembly's ability to deliver services to the community. They also learned about the principles of good customer service and how to build strong relationships with customers. The training was interactive and engaging, with participants encouraged to share their experiences and ideas. The facilitators used practical examples and case studies to illustrate key concepts and make the training more relatable. The outcome of the training was positive, with participants expressing appreciation for the knowledge and skills they gained. The Assembly hopes that this training will lead to improved revenue collection and customer satisfaction, ultimately benefiting the community. By equipping its staff with the necessary skills and knowledge, the Assembly can improve service delivery and achieve its goals. This initiative demonstrates the Assembly's commitment to excellence and its desire to provide better services to the community.